Sony is on fire man !!! :)Citat:
TRUST ME WHEN I say that things catching on fire, like your laptop while you are in bed, are much funnier when they happen to someone else. I say trust me because my Sony Vaio laptop did catch fire while I was in bed about a week ago.
On Sunday, December 19, I was sitting in bed half awake, surfing the net instead of getting up and doing something productive. That is what weekends are for, right? My first clue was a large puff of grey-black smoke billowing up from the left side of the laptop. No, seriously, one minute lolcatz, the next OMFGfire!!!!1!!
I ovo moram da quote-ujem, jbt kakav user friendly tech support:
Citat:
eSupport Chat Transcript
Shanon_ > Welcome to Sony Online Support. I see by your model number that your Computer is out of warranty.
Sony phone support cannot provide you with any free technical support, but Sony has provided a way for you to
obtain 15 minutes of free chat support. We’ve been solving more than 50% of the issues during these free periods.
If your particular issue is more complex and can’t be fully resolved by the end of the free 15 minutes, then you will
have the option of paying to continue the Support session.
Shanon_ > Hi Charlie. I'm Shanon. Please allow me a moment to review your concern.
Charlie Demerjian > How do you know my product is out of warranty? It wouldn't let me input a **** model #?
Shanon_ > Thanks for waiting, Charlie. I’ll be glad to assist you with your concern.
Charlie Demerjian > And phone support offers me a survey about my satisfaction when I call, then hangs up.
Shanon_ > VGNTZ150N is the Model # of the Computer having the issue. Am I correct?
Charlie Demerjian > No, it is a VGN-TZ22VN/X
Charlie Demerjian > There was no option for that when I got on the web site
Charlie Demerjian > It insisted I pick from a list that did not contain my model
Charlie Demerjian > Irrespective of the model number, it really should not catch on fire.
Shanon_ > Did you purchasse the Computer having the Model # VGN-TZ22VN/X in US?
Charlie Demerjian > I was given it by [removed], the company that makes the [removed]. I have zero idea where
they bought it, but it was brand new, I opened the seal.
Shanon_ > VGN-TZ22VN/X Model # found on the Sony Europe website.
Charlie Demerjian > I am in the US, and the product was given to me and used in the US
Shanon_ > We are Sony USA, and we have information about the models manufactured in USA.
Shanon_ > Sony in each country/region is responsible for the design, manufacture, sales and support of their own units.
Charlie Demerjian > And why would this NOT be a US model?
Charlie Demerjian > And how should I know what country it is from?
Charlie Demerjian > And if it is not a US model, what should I do about that?
Charlie Demerjian > You seem to be more concerned with the fact that the laptop isn't US based than the fact
THAT IT JUST CAUGHT FIRE!
Charlie Demerjian > Minor point, I know, but it does concern me.
Shanon_ > Charlie, it is requried to contact the purchase country to get the issue resolved with the computer.
Shanon_ > I would like to forward a link to a page where you can contact the purchase country.
Shanon_ > When you receive the link, please let me know.
Shanon_ > http://www.sony.net/SonyInfo/Support/
Charlie Demerjian > OK, so my laptop catches fire, and you are concerned with the country of origin?!? Really? Wow.
Charlie Demerjian > That said, I got the link.
Charlie Demerjian > It is not clickable
Charlie Demerjian > And you can't copy and paste the text from the window.
Shanon_ > I'll forward this chat transcript to your email ID for your reference.
Shanon_ > Please contact the purchase country to get the issue resolved.
Shanon_ > close3
Shanon_ > Good-bye and thank you for contacting Sony Online Support.
Shanon_ > Analyst has closed chat and left the room
Email sent at: 3:34:14 PM, 12/19/2010
E sad Charlie jeste saljivdzija (malo vise nego sto bi trebalo) ali nesto cisto sumnjam da se sali. Ovo nije prvi put da se korisnici laptopova sa Sony baterijama upozoravaju na moguce zavrzlame sa vatrenom stihijom :D
Dimkovicu, bolje sto si mu kvrcnuo display nego da ti se zapali :)
Expensive piece of flamable junk, that's what it is... Al' za svaki slucaj ne ostavljam laptop vise da radi kad nisam kuci :)
make love - !war
